Coscharis reaffirms its commitment to the provision of quality services
By Moses Akaigwe
A one of the major players in the Nigerian automotive sector, Coscharis Motors Plc, has decided to provide better value for money to its many stakeholders in all ramifications of its customer engagement.
The resolution was the culmination of a two-day strategy retreat held recently in Lagos by the multi-brand automotive assembler and distributor’s management team.
From new vehicle sales to after-sales service offerings and total brand experience, Coscharis is committed to delivering a top-notch customer experience that will further appeal to all the brands it represents in Nigeria to various clients.
Speaking at the retreat, Chairman/CEO of Coscharis Group (which has Coscharis Motors Plc as one of the subsidiaries), Dr. Cosmas Maduka instructed the team to continuously delight all customers by going the extra mile to deliver real value for money as the company’s payline indicates.
In his words, “In the current dispensation where all customers demand is excellent service and value for their hard-earned money, we have no choice but to go the extra mile at all times not just to earn a new customer but to retain them and gain their respect to naturally become our brand ambassadors.
“For us to remain an institution of timeless relevance as a vision, we must constantly be guided by our brand promise to deliver value for money at all times in all our engagements with our stakeholders across all the ramifications”.
Also speaking, Coscharis Group Managing Director Josiah Samuel also instructed the entire team that runs the Coscharis Motors business to always take advantage of opportunities as they arise to make a positive impression on every customer.
“Explore all customer touchpoints to deliver a top-notch customer service experience to the customer in a way that shows you truly value their customer base and remain relevant to all of their automotive needs at all times,” he said.
From the strong and engaging strategy sessions, the entire team set out to continue delivering an excellent customer experience in all ramifications of product and service delivery in order to remain the preferred brand of choice for stakeholders.
The retreat brought together under one roof all the various team leaders from Automotive Sales, Aftermarket, Assembly, Certified Cars, Automotive Service, Automotive Components, Finance, Human Resources, Logistics, Orders, Imports, Information Technology, Marketing and Corporate Communications to reflect on how to collectively raise the bar in delivering top-notch Total Customer Satisfaction through super crew.
Coscharis Motors Plc remains the leading player in the automotive industry in Nigeria with a very strong brand presence that has a strong and reputable portfolio exclusively representing certain globally respected iconic brands.
The list of brands includes Renault, Ford, Ford Truck, BMW, Jaguar LandRover and Rolls-Royce among others for sales and aftersales in the automotive sales division.
While Coscharis also represents exclusively in Nigeria, under the car care and car components divisions, global brands including the Abro product line which covers car and household accessories such as air fresheners and batteries, without forget various vehicle parts for all vehicle brands available in the market.